City utility department warning against latest scam to hit customers
Posted on 8/21/2014 7:34:00 AM.
(Seguin) – You might want to be careful if someone is asking you to pay your light bill over the phone. The city of Seguin warns residents of a telephone scam involving con artists posing as city employees and requesting immediate payment of utility accounts to avoid disconnection. That's according to Leann Wilkerson, Seguin utility billing supervisor.

“Above all we want our utility customers to know that we will never call for over-the-phone payment,” said Wilkerson. “We only collect payment at the billing office and through the online payment option on the city website. If you get a call from someone saying otherwise, it’s a scam.”
City officials say a utility customer contacted the city Tuesday and alerted staff he had received such a call. In this case, the con artist caller told the utility customer to purchase a prepaid debit card and provide the card number to prevent service disconnected. The utility customer recognized the call as a scam.
“This is just one of many scams that con artists use,” said Wilkerson. “Right now we are only aware of the one recent over-the-phone attempt but we want to make sure our customers are aware in case more attempts are made.”
In the past, a utility customer reported they were contacted by a person claiming to be a city employee who demanded a face-to-face payment in the field.
Although this has not been reported locally since April 2013, the city of Seguin reminds residents that legitimate utility employees will never seek payment in the field. Account information is available by calling the utility billing office at 830-401-2460.
If you happen to receive a call from a person posing as a utility employee asking for an over-the-phone payment, you are asked to please recognize it as a scam attempt and report it immediately to the Seguin Police Department. The police department can be reached by calling at 830-379-2123.
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