''Survey says'' Court Clerk earns perfect scores for customer service
Posted on 6/13/2018 7:43:00 AM.
(Seguin) -- A city of Seguin employee apparently has a knack for working with unhappy Municipal Court customers. Getting a speeding ticket is not necessarily the thing that brings in happy people to begin with but for Sofia Penalver, city officials say she "somehow turns a difficult situation "that could involve traffic citations and/or court hearings into a positive review."

Not only are customers walking out happy and satisfied but they are leaving behind optional guest surveys -- surveys that are 100 percent positive.
According to city officials, optional guest surveys are placed at each clerk's window. In Penalver's three years with Municipal Court, they say she has received more surveys returned than all the other clerks combined. The remarkable thing, again, they say is that not one of them have been negative.
Penalver says she just delivers the kind of service that anyone of us would like in return.

"My job mainly consists of providing customer service and explaining the options people have so they can make an informed decision on how they want to address their tickets," said Penalver, "I usually encounter situations where the people sometimes have trouble understanding the court system or need to translate the options in Spanish. When people are upset about a ticket, I listen and validate their concerns. I explain the opportunity for them to contest the ticket without any extra fee and the options we have at the window are still available with our city attorney. Most of the time the people just want someone to listen to their concerns."

Municipal Court Administrator Landra Solansky praises Penalver's attitude and says she sets a great example for the entire team.

Solansky says she is especially excited that her clerk is being recognized for her excellent customer service.

"Her customer skills are extradorinary. Her patience with people and willingness to answer all of their questions ensures everyone she assists has equal access to our justice system," said Solansky.

Penalver's professionalism and positive attitude while handling these tough cases has earned her the recognition of being Employee of the Month for June 2018.
city of Seguin

Find more about Weather in Seguin, TX
Click for weather forecast

  • Latest headlines
    CBSN is CBS News' 24/7 digital streaming news service. It's always on, always free, making CBS News' original, high-quality reporting available to you wherever and whenever you want to watch.
  • American killed in Nairobi attack
    A terror attack in Nairobi has claimed the lives of at least 21 people, including an American. Family remembered Jason Spindler as a 9/11 survivor who left his Wall Street career to join the Peace Corps and then help small businesses in developing countries. Debora Patta reports.
  • YouTube bans dangerous prank videos
    YouTube is banning certain content following a blindfold challenge inspired by hit Netflix movie "Bird Box." The Google-owned company previously had a policy barring harmful or dangerous content, but updated its policies to explicitly prohibit videos that encourage people to engage in risky challenges or pranks. CBS News' Meg Oliver reports.
  • How will Brexit impact the U.S.?
    British Prime Minister Theresa May survived another no-confidence vote Wednesday by 19 votes, after lawmakers rejected her Brexit deal. But as the deadline approaches, Americans are beginning to realize the potential repercussions of Britain leaving the European Union. Patrick Temple-West, Politico's financial services reporter, joins CBSN's Omar Villafranca to explain.
  • CBSN New York
    CBSN Local New York
  • D.C. food kitchen helps furloughed gov't workers
    On day 26 of the partial government shutdown, a new food kitchen run by celebrity chef José Andrés opened its doors to feed furloughed workers, uncertain when they'll receive their next paycheck. CBS News' Natalie Brand reports.
  • Kirsten Gillibrand: The "60 Minutes" interview
    As the New York Senator announces her bid for president, take a look back at her February 2018 interview with Sharyn Alfonsi.
  • Immigration hearings canceled by shutdown
    The longest shutdown in government history has led to thousands of immigration hearings being canceled. The total number of hearings could reach 100,000 this month. CBS News' Kate Smith joins CBSN's "Red & Blue" with more about her reporting.
  • U.K.'s Theresa May survives no-confidence vote
    U.K. Prime Minister Theresa May has survived a no-confidence vote in Parliament. The vote comes a day after lawmakers overwhelmingly rejected her Brexit plan. CBS News foreign correspondent Roxana Saberi joins CBSN from London with more.
  • 4 Americans killed in Syria attack
    Four Americans, including two service members, were among at least 16 killed in a suicide bombing in Syria. ISIS claimed responsibility for the attack. David Martin reports.
Provided by CBS News

While using VBScript LoadPicture() function, Error calculating dimensions for: E:\www\3592\www\onlinedb\kwedam\pics\CIG logistics.pngInvalid picture

Copyright © 2014 Guadalupe Media, LTD. All Rights Reserved

This site powered by PromoSuite Interactive