(undated) -- The Internal Revenue Service today is reminding taxpayers that the next couple of weeks marks the busiest time of the year for the IRS as it is the heightened season for questions such as where is my tax refund? What if I didn't get a W-2 and what if I can't pay what I owe?
As for the "Where's My Refund?" question, the IRS says it issues more than 90 percent of refunds in less than 21 days. Officials say IRS representatives cannot provide individual refund information before then. However, taxpayers can easily find information about their refund by using the "Where's My Refund? tool. It's available on IRS.gov and on the mobile app, IRS2Go. They say "Where's My Refund?" provides taxpayers with the most up-to-date information available.
This is also the time that many folks begin thinking about filing and realize that they have not yet received the proper paperwork including that W-2.
IRS officials say employers are required to send their employees a Form W-2, Statement of Earnings, by Jan. 31. Employees should allow enough time for their form to be mailed to their address of record. If form W-2 is not received by the end of February, employees should first contact their employer to ensure they have the correct mailing address on file. After exhausting all options with the employer, employees may contact the IRS. The IRS will send a letter to the employer. However, the IRS urges taxpayers to wait until after Feb. 27 to avoid long wait times on the telephone.
IRS officials say there is also help for those who find themselves unable to pay their tax bill. They say for taxpayers whose concern is a tax bill they can't pay, the Online Payment Agreement tool can help determine whether they qualify for an installment agreement with the IRS.
Individuals are reminded that free tax return preparation is available nationwide from volunteers and on IRS.gov with Free File. Local community partners operate about 13,000 Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) sites nationwide. To find a location nearby, visit IRS.gov
The deadline to file taxes is Tuesday, April 18.